Question 1

What is APEXLABS?

Accepted Answer

APEXLABS is a premium supplier of research-grade peptides and compounds for scientific and laboratory use. All products undergo independent testing by Freedom Diagnostics — identity, purity & net content verified by HPLC & Mass Spectrometry analysis — and every order ships with a Certificate of Analysis.

Question 2

Are your products for human consumption?

Accepted Answer

No. All APEXLABS products are sold strictly for in-vitro research, laboratory use, and scientific investigation. They are not intended for human or animal consumption, and purchasers must confirm they understand this before ordering.

Question 3

What makes APEXLABS different from other peptide suppliers?

Accepted Answer

We differentiate through a hard purity standard — nothing ships under 99% — transparent Certificates of Analysis from Freedom Diagnostics, an independent lab, and orders that ship within 2 business days.

Question 4

Do you ship internationally?

Accepted Answer

Currently, APEXLABS ships only within the United States. We are evaluating international shipping options and will announce any expansion through our website and email newsletter.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cryptocurrency (Bitcoin, Ethereum, and USDC) and Zelle. For crypto, send your payment to the wallet address shown at checkout; adding your transaction hash is optional and speeds verification up. For Zelle, send your payment to the address shown at checkout and leave the memo blank. We verify payments manually, usually within 1–2 business hours.

Question 6

Can I order without creating an account?

Accepted Answer

Yes, guest checkout is available. However, creating an account allows you to track orders and access order history for future reference.

Question 7

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled only before your payment is verified. Contact support@shopapexlabs.net as soon as possible. Once payment is verified and the order enters fulfillment, it can no longer be modified or cancelled.

Question 8

What is your return and refund policy?

Accepted Answer

All sales are final. Because our products are research compounds where purity and chain-of-custody must be guaranteed, we do not accept returns or exchanges. If a product arrives defective, damaged, or incorrect, contact support@shopapexlabs.net within 7 days of delivery with your order number and photos, and we will replace the item or refund it after verification. See our Refund & Return Policy for full details.

Question 9

How long does shipping take?

Accepted Answer

Orders ship within 2 business days of payment confirmation. Once shipped, you will receive a tracking email so you can follow the package through to delivery.

Question 10

How much is shipping?

Accepted Answer

Ground shipping is a flat $10 within the USA. Any order of $150 or more ships FREE 2nd Day Air — every payment method, no crypto requirement. Under $150, 2nd Day Air is available as a flat $20 upgrade. All orders ship with tracking and discreet packaging.

Question 11

Is shipping discreet?

Accepted Answer

Yes. All orders ship in plain, unbranded packaging with no indication of the contents. The return address displays our company name without product references.

Question 12

How do I track my order?

Accepted Answer

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also view real-time tracking information from your account dashboard or our order tracking page.

Question 13

What purity level are your peptides?

Accepted Answer

APEXLABS peptides are independently tested by Freedom Diagnostics — identity, purity & net content verified by HPLC & Mass Spectrometry analysis. Purity results are documented on each product's Certificate of Analysis.

Question 14

What is a Certificate of Analysis (COA)?

Accepted Answer

A Certificate of Analysis is an independent laboratory report verifying the identity, purity, and net content of a compound. Our COAs are issued by Freedom Diagnostics using HPLC & Mass Spectrometry analysis, and digital copies are available on each product page.

Question 15

How should I store my peptides?

Accepted Answer

Lyophilized (freeze-dried) peptides should be stored at -20°C for long-term storage or 2-8°C for short-term use. Keep vials sealed and protected from light and moisture. Reconstituted peptides should be refrigerated and used within the timeframe specified on the product page.

Question 16

What is the shelf life of your products?

Accepted Answer

Lyophilized peptides stored at recommended temperatures have a shelf life of 24-36 months from the date of manufacture. Each product label includes an expiration date for reference.

Question 17

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page and enter your email address. You will receive a password reset link within a few minutes. If you do not receive it, check your spam folder or contact support.

Question 18

Can I delete my account?

Accepted Answer

Yes. Contact support@shopapexlabs.net to request account deletion. We will process your request within 30 days in accordance with our privacy policy and applicable regulations.

Question 19

How do I update my shipping address?

Accepted Answer

Log in to your account, navigate to "Settings" or "Addresses," and update your shipping information. You can also change the shipping address during checkout for individual orders.

Frequently Asked Questions

General questions

What is APEXLABS?

Are your products for human consumption?

What makes APEXLABS different from other peptide suppliers?

Do you ship internationally?