Question 1

What is APEXLABS?

Accepted Answer

APEXLABS is a premium supplier of research-grade peptides and compounds for scientific and laboratory use. All products undergo rigorous third-party testing to ensure 99%+ purity, and every order ships with a Certificate of Analysis.

Question 2

Are your products for human consumption?

Accepted Answer

No. All APEXLABS products are sold strictly for in-vitro research, laboratory use, and scientific investigation. They are not intended for human or animal consumption, and purchasers must confirm they understand this before ordering.

Question 3

What makes APEXLABS different from other peptide suppliers?

Accepted Answer

We differentiate through verified purity (99%+), transparent third-party Certificates of Analysis with every order, orders that ship within 1 week, and a rewards program that gives back to loyal researchers.

Question 4

Do you ship internationally?

Accepted Answer

Currently, APEXLABS ships only within the United States. We are evaluating international shipping options and will announce any expansion through our website and email newsletter.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as cryptocurrency payments including Bitcoin and Ethereum. All transactions are processed securely.

Question 6

Can I order without creating an account?

Accepted Answer

Yes, guest checkout is available. However, creating an account allows you to track orders, earn loyalty points, manage subscriptions, and access order history for future reference.

Question 7

How do I apply a discount code?

Accepted Answer

During checkout, enter your discount code in the "Promo Code" field and click "Apply." The discount will be reflected in your order total before payment. Only one promo code can be used per order.

Question 8

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement by contacting support@apexlabs.com. Once an order has entered processing or shipped, modifications are no longer possible.

Question 9

How long does shipping take?

Accepted Answer

Orders ship within 1 week of payment confirmation. Once shipped, you will receive a tracking email so you can follow the package through to delivery.

Question 10

How much is shipping?

Accepted Answer

We offer a flat rate of $15 for all orders shipped within the USA. All orders ship with tracking and discreet packaging.

Question 11

Is shipping discreet?

Accepted Answer

Yes. All orders ship in plain, unbranded packaging with no indication of the contents. The return address displays our company name without product references.

Question 12

How do I track my order?

Accepted Answer

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also view real-time tracking information from your account dashboard or our order tracking page.

Question 13

What purity level are your peptides?

Accepted Answer

All APEXLABS peptides are verified at 99%+ purity through independent third-party HPLC and mass spectrometry testing. Purity results are documented on each product's Certificate of Analysis.

Question 14

What is a Certificate of Analysis (COA)?

Accepted Answer

A Certificate of Analysis is an independent laboratory report verifying the identity, purity, and composition of a compound. Every APEXLABS product ships with a COA, and digital copies are available on each product page.

Question 15

How should I store my peptides?

Accepted Answer

Lyophilized (freeze-dried) peptides should be stored at -20°C for long-term storage or 2-8°C for short-term use. Keep vials sealed and protected from light and moisture. Reconstituted peptides should be refrigerated and used within the timeframe specified on the product page.

Question 16

What is the shelf life of your products?

Accepted Answer

Lyophilized peptides stored at recommended temperatures have a shelf life of 24-36 months from the date of manufacture. Each product label includes an expiration date for reference.

Question 17

How does the rewards program work?

Accepted Answer

Earn 10 points for every $1 spent. Accumulate 1,000 points to redeem $10 off your next order. Reach higher tiers (Senior Researcher at 5,000 pts, Principal Investigator at 20,000 pts) for bonus perks like early access to new products and exclusive discounts.

Question 18

How do subscriptions work?

Accepted Answer

Choose any subscribable product and select a delivery frequency of 30, 60, or 90 days. You automatically save 10% on every delivery. Manage, pause, or cancel your subscription anytime from your account.

Question 19

Can I pause or cancel my subscription?

Accepted Answer

Yes. You can pause or cancel any subscription at any time from your account dashboard with a single click. There are no cancellation fees or long-term commitments.

Question 20

Do loyalty points expire?

Accepted Answer

Points remain active as long as you make at least one purchase within a 12-month period. After 12 consecutive months of inactivity, accumulated points may expire.

Question 21

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page and enter your email address. You will receive a password reset link within a few minutes. If you do not receive it, check your spam folder or contact support.

Question 22

Can I delete my account?

Accepted Answer

Yes. Contact support@apexlabs.com to request account deletion. We will process your request within 30 days in accordance with our privacy policy and applicable regulations.

Question 23

How do I update my shipping address?

Accepted Answer

Log in to your account, navigate to "Settings" or "Addresses," and update your shipping information. You can also change the shipping address during checkout for individual orders.

Frequently Asked Questions

What is APEXLABS?

Are your products for human consumption?

What makes APEXLABS different from other peptide suppliers?

Do you ship internationally?