Shipping Policy

Processing Times

All orders ship within 2 business days of payment confirmation. You'll receive a tracking email the moment your order leaves our facility.

Shipping Options & Rates

• Ground — $10 flat rate. Never free — upgrade to 2nd Day Air below to ship free instead.
• 2nd Day Air — $20 flat rate. Free on orders of $150 or more, with every payment method. Under $150, it's available as a paid upgrade over Ground.
• How the threshold is measured. Against your order subtotal before any discount code or points redemption — so applying a code never costs you free shipping you had already qualified for.

Every order includes tracking and discreet packaging.

Shipping Carriers

We ship via USPS, UPS, and FedEx depending on size, weight, and destination. The carrier is selected at the time of shipment for the fastest, most reliable delivery.

Delivery Area

APEXLABS ships within the United States only — all 50 states, Washington D.C., and U.S. territories. We do not ship internationally. We do not ship to P.O. Boxes for expedited (2nd Day Air) orders.

Delivery Estimates

Orders ship within 2 business days of payment confirmation; carrier transit times typically fall within a few business days depending on destination and method. Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or other factors outside our control.

Risk of Loss; Lost, Stolen, or Damaged Packages

Title and risk of loss pass to the purchaser once the package is handed to the carrier. APEXLABS is not responsible for and does not refund or replace packages lost, stolen, delayed, or damaged by the carrier after dispatch. If your package is confirmed lost or arrives damaged, contact us at support@shopapexlabs.net within 7 days of the expected/actual delivery date; while we are not obligated to do so, we will make reasonable efforts to assist you in filing a claim with the carrier. Any replacement or refund is at our sole discretion and is not guaranteed.

Address Accuracy

You are solely responsible for providing a complete, accurate shipping address. Orders lost, misdelivered, or returned due to an incorrect or incomplete address are not eligible for a refund; reshipment requires repayment of product and shipping costs.

Research Compound Handling

All research compounds are packaged in accordance with applicable shipping regulations for chemical reagents — sealed, labeled, and packed to maintain stability in transit. Upon receipt, the purchaser is responsible for proper handling, storage, and disposal in accordance with applicable safety protocols and institutional guidelines, and for compliance with all applicable regulations.

Discreet Packaging

All orders ship in plain, unbranded packaging with no external indication of contents. The return label displays our company name only. We take your privacy seriously.

Order Tracking

A shipping confirmation email with a tracking number is sent once your order is dispatched. Track via your account dashboard or the tracking link in that email. If you don't receive a tracking email within 24 hours of your order shipping, check your spam folder or contact support.