Privacy Policy

1. Introduction

APEXLABS LLC (“APEXLABS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website, create an account, or make a purchase. By using our website, you consent to the practices described here.

2. Information We Collect

We collect the following categories of personal information:

• Identity Information: Name, email address, phone number, account credentials.
• Payment Information: The cryptocurrency transaction hash you may optionally submit so we can verify payment on-chain, and, for Zelle, the name on your bank account if you choose to give it so we can match your transfer. Both fields are optional. We do not collect or store credit card or bank account numbers.
• Shipping Information: Mailing address and delivery instructions.
• Transaction Data: Order history and purchase amounts.
• Technical Data: IP address, browser type, device information, operating system, and browsing behavior.
• Communication Data: Messages via our contact form, support emails, and chat.

3. How We Use Your Information

• Processing and fulfilling orders
• Managing your account
• Sending order confirmations, shipping notifications, and tracking updates
• Responding to inquiries and providing support
• Sending promotional emails (with your consent)
• Improving our website, products, and services
• Detecting and preventing fraud
• Complying with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including essential cookies for functionality, analytics cookies to understand usage, and marketing cookies. You can manage preferences through your browser settings; disabling some cookies may affect functionality.

5. Payment Processing

We accept cryptocurrency (Bitcoin, Ethereum, USDC) and Zelle. Cryptocurrency payments are made directly to our wallet addresses and verified on the public blockchain via the transaction hash you provide. Zelle payments are made directly through your bank; we receive only the information necessary to confirm your payment. We do not use a credit card processor and do not collect or store card or bank account numbers. We retain limited transaction data — your name, shipping address, email, hashed IP address, and order amount — to fulfill orders, prevent fraud, and comply with applicable regulations.

6. Fraud and Transaction Monitoring

As a high-risk merchant category, we employ enhanced transaction and order monitoring, including velocity checks, address and order-consistency review, and third-party fraud scoring. This may involve sharing limited transaction data with fraud-prevention services. These measures protect customers and our business from fraudulent activity.

7. Third-Party Sharing

We do not sell your personal information. We may share data with:

• Blockchain Networks: Crypto payments settle on public blockchains.
• Shipping Carriers: USPS, UPS, FedEx.
• Fraud-Prevention Services
• Analytics Providers
• Email Service Providers
• Law Enforcement: When required by law, subpoena, or court order.

8. Your Privacy Rights (CCPA/CPRA and Other States)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request the deletion of your personal information, subject to certain legal exceptions.
• Right to Correct: You can request that we correct inaccurate personal information.
• Right to Opt-Out of “Sale”/“Sharing”: Note: APEXLABS does not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

Residents of other states with comprehensive privacy laws (e.g., Virginia, Colorado, Connecticut, Texas, and others) may have similar rights. To exercise any right, contact us at support@shopapexlabs.net. We respond to verifiable requests within the timeframe required by applicable law (for California, within 45 days).

9. Data Retention

We retain personal information for as long as your account is active or as needed to fulfill the purposes in this policy. Transaction records are retained for a minimum of 7 years to comply with financial and tax obligations. You may request account deletion at any time, after which we will delete or anonymize your personal data within 30 days, except where retention is required by law.

10. Data Security

We implement industry-standard security measures, including TLS/SSL encryption in transit, encrypted storage for sensitive data at rest, and regular security reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Age Eligibility and Children's Privacy

Age eligibility. This site and its products are for persons 21 or older.

Children's privacy. This site is not directed to children. We do not knowingly collect personal information from children under 13, and will delete it promptly if we learn we have. Contact support@shopapexlabs.net if you believe a child under 13 has provided us information.

12. Changes to This Policy

We may update this policy from time to time and will post the updated version with a revised “Last updated” date. Continued use constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to submit a data access or deletion request, contact us at: