Refund & Return Policy
Last updated: July 14, 2026
IMPORTANT — read before ordering: All sales are final.
All Sales Are Final
All sales are final. Because our products are research compounds where purity, integrity, and chain-of-custody must be guaranteed, APEXLABS does not accept returns or exchanges and does not issue refunds once an order is placed, except as set out below or where required by law.
Defective or Damaged on Arrival
If your product arrives defective, damaged, or materially different from what you ordered, contact support@shopapexlabs.net within 7 days of delivery with your order number and photos of the issue and packaging. If we verify the problem, we will, at our discretion, replace the item or refund that item. This is your sole and exclusive remedy.
Opened Products
For safety and integrity reasons, opened products cannot be returned, exchanged, or refunded under any circumstances.
Lost, Stolen, or Delayed Shipments
Risk of loss passes to you once the package is handed to the carrier. APEXLABS is not responsible for and will not refund packages lost, stolen, or delayed by the carrier. See our Shipping Policy.
Incorrect Address
You are responsible for entering a correct, complete shipping address. Orders shipped to an address you provided that are lost or returned due to an address error are not eligible for a refund or free reshipment.
Order Cancellation
Orders can only be cancelled before payment is verified. Once verified and in fulfillment, orders cannot be cancelled.
Chargebacks / Payment Disputes
Initiating a chargeback or payment dispute in violation of this policy is a breach of our Terms of Service and may result in account termination and collection of the disputed amount plus costs.
Nothing here limits any non-waivable rights you may have under applicable law. For questions about this policy, contact us at support@shopapexlabs.net.